Performance Benefits for Freight Brokers
Carrier Sales — Know Before You Book
Triumph Capacity is your first-stop call list when trying to source capacity. Evaluate your network carriers based on their lane performance KPIs and the rates you’ve recently paid them. When you lack the right carrier for the job, turn to the Triumph Network for access to verified, observed capacity with performance benchmarks on every lane.
Account Managers — Match Carriers to Customer Requirements
Every customer has unique requirements for service, reliability, equipment, costs and more. Over promise AND over deliver with the knowledge that you can source the right carrier at the right rate for any situation your customer throws your way.
Shipper Sales — Differentiate Your Customer Service
Every shipper gets the same broker pitch hundreds of times a week. Lane Performance introduces objective service KPIs and ranks against the Triumph Network right next to your verified rates on every lane. Differentiate your quotes where you perform well, and price accordingly where your network needs development.
Operations — Track Margin Erosion and Bounce Costs
Unpredictable service erodes broker margins. The insights within Performance Intelligence allow you to track the frequency of carrier bounces across your network, as well as the impact of service failures on your margin and profitability.
Simple, Standardized Service KPIs & Benchmarks
Performance Score
Combining weighted averages of on-time pickup, on-time delivery, and bad bounce %, the Performance Score is designed to showcase your capabilities to shippers— it’s the “FICO Score for Freight”
On-Time Pickup & Delivery
High scores here signal reliability —quote more aggressively and use this data with customers to build trust. Lower scores suggest quoting more conservatively or focusing on operational improvements.
Bad Bounce %
Track carrier bounces within four hours of pickup—a lower rate signals strong performance, while a higher rate may point to a need for more dependable carriers through Triumph Capacity.
Avg Lead Time
Understanding how much advance notice you require helps set realistic price and service expectations with shippers and adjust quoting strategy. Set realistic expectations with shippers by understanding how much lead time notice you typically require.
Performance Intelligence Features
Lane Performance
Win and cover more freight more profitably. Lane Performance gives your team visibility into the historical performance of your network versus the market across several key performance indicators including a composite “Performance Score’.
Triumph Capacity
When your network is lacking what’s required, tap into Triumph’s network of verified carriers. Triumph Capacity provides visibility into the top performers in our network based on their objective performance on a given lane.
Performance Benchmarks
Track lane and carrier-level performance metrics across your operation and see how that performance ranks against our network of brokers.
Performance API
Performance data needs to be portable. Our API allows freight brokers to access performance benchmarks, service KPIs and carrier data in their systems of record and at the point of booking.
